❤️ PLAY SMART

Responsible Gaming at My Judi — Safe, Aware & In Control

My Judi believes betting should be an enjoyable form of entertainment — not a source of stress or hardship. We provide the tools, guidance, and support to ensure every Malaysian player can engage in a healthy and responsible way.

24/7
Responsible Support
RM 10
Deposit Limit Available
18+
Minimum Platform Age
5 Min
Activate Cool-Off

My Judi's Commitment to Responsible Gambling

My Judi is more than a betting platform — we are a community that genuinely cares about the well-being of every member. Responsible gambling is not just a tagline for us; it is at the core of how we operate every single day.

🛡️
Protection

Protecting players from harm.

🎯
Transparency

Clear information with no hidden surprises.

⚖️
Fairness

Fair play for all players.

🤝
Support

Real help, right when you need it.

🔒
Controls

Tools to manage your experience.

❤️
Well-being

Your wellbeing matters more than money.

Responsible Gambling Control Tools

All these tools are available free of charge to every My Judi member — use them however suits your needs

Deposit Limit

Set daily, weekly, or monthly deposit limits based on a budget you are comfortable with. Once a limit is set, our system will automatically block any deposits that exceed your chosen amount. Limit increases only take effect after 7 days to allow time for reflection.

Play Time Limits

Control how long you play in a single session. Set a session limit of 30 minutes, 1 hour, 2 hours, or a duration of your choice. My Judi will send you a time alert when you are approaching your limit, and will automatically end the session once the limit is reached.

Cool-Off

Need a breather? Activate a self-break for 24 hours, 3 days, 1 week, or 1 month. During the break period, access to your account will be fully blocked. This gives you breathing room without having to make any major decisions.

Self-Exclusion

If you feel you need to stop for a longer period, choose self-exclusion for 3 months, 6 months, 1 year, or permanently. Permanent self-exclusion means your account will be closed for good and cannot be reopened. This is a serious step, and we fully support your decision.

Loss Limits

Set a maximum loss amount you are comfortable with over a given period. Once your loss limit is reached, you will not be able to place new bets until the set period resets. This helps you avoid chasing losses — the most dangerous habit in gambling.

Activity Review & History

View a full record of all your deposit, withdrawal, and betting transactions in your account dashboard. Checking your history regularly helps you stay aware of your playing patterns and make smarter decisions based on real data.

How to Activate My Judi's Responsible Gaming Tools

A simple process — completed in under 5 minutes through your account settings

1
Log In to Your My Judi Account

Log in to your account using your registered phone number or email. Make sure you are using a secure device and a trusted internet connection.

2
Go to Account Settings

Click your profile icon at the top of the screen, then select "Account Settings" from the dropdown menu. You will find several settings categories listed on the left.

3
Select "Responsible Gambling"

Click the "Responsible Gambling" tab to access all available control tools — deposit limits, time limits, loss limits, cool-off, and self-exclusion.

4
Choose Tools & Set Limits

Select the tool you want to activate, enter the appropriate limit value, and click "Save". For deposit limits, you will need to verify via OTP sent to your Malaysian phone number.

5
Confirm and Limit Takes Effect Immediately

Limit reductions take effect immediately. Limit increases will take effect after 7 days. You will receive an email or SMS notification to your Malaysian phone number as confirmation.

If you have any difficulty activating the control tools, reach out to our customer support team via 24/7 live chat. Our Bahasa Melayu-proficient team is ready to assist you, free of charge.

Recognise the Warning Signs

Identifying a problem early is the most important step. Betting becomes a problem when it starts to negatively affect your life. Check whether you are experiencing any of the following signs:

Thinking about betting constantly — while working, eating, or spending time with family.

Betting with money meant for essential needs such as rent, bills, or food.

"Chasing losses" — continuing to bet in an attempt to win back money already lost.

Lying to family or friends about how much time or money you have spent on betting.

Feeling restless, anxious, or stressed when unable to bet or when cutting back on betting.

Borrowing money from others or selling assets to fund your betting.

Your relationships with family or friends have become strained or damaged because of your betting habits.

Declining work or academic performance due to excessive time and mental energy spent on betting.

"Healthy betting means you play for fun — not to solve financial problems or escape the pressures of life. If it starts to feel like a necessity rather than a choice, it is time to take a step back."

— Responsible Gaming Team, My Judi

Healthy Betting Principles

Set a Budget Before You Play

Decide how much you can afford to lose without impacting your finances. That amount is your entertainment budget — not an investment.

Bet for Entertainment Only

Approach it with the right mindset — the same as going to the cinema or having a meal out. Think of it as an entertainment expense, not a way to get rich.

Take Regular Breaks

Do not play for hours on end without a break. Get up, stretch, eat, and rest before continuing if you wish to carry on.

Don't Play When You're Not in the Right Headspace

Avoid betting when you are angry, sad, stressed, or under the influence of alcohol. Decisions made in an emotionally unstable state almost always lead to regret.

Test Yourself — Are You Playing Safely?

Answer these quick questions honestly to help you assess your own betting habits

1. Have you ever bet with money meant for bills, food, or other essential expenses?
2. Have you ever tried to chase your losses by betting even more?
3. Have your loved ones ever expressed concern about your betting habits?
4. Do you find it hard to stop or take a break from betting when you want to?
5. Does betting affect your sleep, health, or work performance?
✅ You Appear to Be Playing Safely
Based on your answers, your betting habits appear to be well under control. Keep setting a budget, take regular breaks, and use My Judi's limit tools to maintain these healthy habits.
⚠️ Proceed with Caution
Your answers show some signs worth paying attention to. We recommend activating deposit and time limits on your My Judi account now, and consider talking to someone you trust about your betting habits.
🆘 Please Seek Help
Your answers indicate some serious warning signs. We strongly encourage you to activate self-exclusion on your My Judi account now and reach out to our support team. You do not have to face this alone.

What Does Responsible Gaming Mean at My Judi?

At My Judi, responsible gaming is not simply about meeting regulatory requirements or placing an "18+" notice in a corner of the page. It is a culture we have embedded into every aspect of the platform — from interface design to how we train our customer support team. We firmly believe that players who engage in a healthy and responsible way are players who will continue to enjoy our platform for the long term, and that is something we genuinely care about.

Malaysia has a vibrant and passionate sports community. From weekend Malaysia Super League matches watched at the mamak, to heart-stopping moments when our national badminton team competes, and the rising popularity of e-sports among younger fans — online betting at My Judi adds a deeper layer of excitement to experiencing these sports. That said, we recognise that, like any form of entertainment, it needs to be done the right way to stay enjoyable and not become a burden.

One of the most important principles of responsible gaming is understanding that betting is an activity designed to return a profit to platform operators over time. This does not mean you cannot win — many My Judi players win every day. But it does mean you should not rely on betting as a primary source of income or as a way to solve financial problems. When you approach My Judi with an entertainment mindset — the same way you would buy a movie ticket or enjoy a dinner out — you will find the experience far more enjoyable and stress-free.

My Judi also cares deeply about players who may be experiencing gambling problems without realising it. By nature, these issues tend to develop gradually — starting with small, enjoyable bets that slowly escalate to a point where they begin to affect finances, relationships, and overall well-being. We have trained our customer support team to recognise these early signs and to respond with respect and empathy when speaking with players who may need help.

All control tools provided by My Judi — deposit limits, time limits, loss limits, cool-off, and self-exclusion — are free and easy to access. We deliberately designed these tools to be simple to use and to take effect immediately (for limit reductions), because we understand that when someone decides to cut back or stop, they need support right away — not a process bogged down by red tape.

To every Malaysian player on My Judi — we want you to know that your safety and wellbeing is something we take seriously every single day, not just when there is an external audit. Play smart, set your limits, and never hesitate to reach out if you or someone you care about needs help.

Important Reminder: Betting should be for entertainment purposes only. Never bet with money you cannot afford to lose. If betting begins to affect your finances, relationships, or mental health, please contact our support team or activate the self-exclusion feature immediately.

FAQ — Responsible Gaming

Answers to the questions we most frequently receive about responsible gaming at My Judi

It depends on the type of self-exclusion you choose. For temporary self-exclusion (3 months, 6 months, or 1 year), your account will be reactivated automatically once the period ends. You will also need to confirm via email. For permanent self-exclusion, the account cannot be reactivated under any circumstances. We encourage you to consider this option carefully before activating it.

Deposit limit decreases take effect immediately to protect you. However, any request to increase your deposit limit requires a 7-day waiting period. This is a deliberate safeguard — giving you enough time to reconsider before raising your limit. During this waiting period, you can cancel the request if you change your mind.

Yes, your balance is completely safe during any self-exclusion or self-break period. Your funds remain in your account and are protected as normal. Once the break period ends and your account is reactivated, your balance will be exactly as you left it. If you need to make a withdrawal during a break period due to an emergency, please contact our customer support team and we will arrange it for you.

At present, deposit limits and loss limits on My Judi apply across the entire platform for all game categories — including Sports Betting, slots, Live Casino, and E-Sports. We are currently developing per-category limit features, which will be rolled out in an upcoming platform update. To let us know this is important to you, feel free to submit a suggestion through customer support.

For responsible gambling support, you can reach the My Judi support team via 24/7 live chat or email at support@myjudi.bet. Our team is trained to provide compassionate, non-judgmental support. If you or someone you care about needs professional help, we encourage you to seek assistance from qualified organisations in Malaysia.
🎮

Join My Judi — Play for Fun, Play Smart

Sign up now and access all our responsible gaming tools completely free. Enjoy a welcome bonus 150% up to RM 500 with fair and transparent terms.

Free control tools Flexible deposit limits Cool-off in 5 minutes 24/7 BM Support

We care about you — not just your money. For 18+ only.

Bahasa Melayu